81% of UK organisations have identified a need for operational intelligence to effectively measure business mobility performance. This is accompanied by 78% expressing a requirement for improved diagnostic tools and 79% seeking better solutions to foresee potential device issues.
In Solihull, UK, recent global research conducted by SOTI, detailed in the report “Mobility in Motion: When Technology Transformation Meets Operational Intelligence,” underscores the challenges UK organisations encounter in optimising their device management. Despite widespread adoption of Enterprise Mobility Management (EMM) or Mobile Device Management (MDM) solutions, with 96% of organisations implementing some form of these technologies, gaps in operational intelligence and visibility continue to impede productivity.
The research, encompassing responses from 3,650 IT professionals across regions including the U.S., Canada, Mexico, the UK, Germany, France, Sweden, the Netherlands, and Australia, reveals that while EMM/MDM solution adoption is extensive, 39% of all enterprises have mobility management support teams of six to 20 people, and 43% have teams exceeding 20 staff members. Despite this, device management remains a complex task for businesses, hindered by inefficient processes, expertise deficits, and an overwhelming array of choices.
Stefan Spendrup, VP of Sales, Northern and Western Europe at SOTI, stated: “As UK organisations witness an increase in device diversity, mastering device management becomes critical for productivity. Although our research shows positive trends, such as widespread use of mobility management solutions, gaps still exist that prevent businesses from fully optimising their performance. Adopting sophisticated tools that provide operational intelligence will enable organisations to gain comprehensive visibility across all aspects of device deployment, streamlining operations and facilitating informed decision-making for growth and innovation.”
The survey also highlights the evolving role of printers in enabling remote label and receipt printing as part of a dynamic logistics process. Globally, 94% of enterprises utilise mobile or industrial printers, but challenges in printer management, such as the absence of centralised, real-time management for monitoring printer networks and insufficient real-time data on printer settings and status, are evident. Almost half of the respondents (49%) cited the lack of tools for remote troubleshooting as a major issue, leading to inefficient physical returns of printers for diagnostics and repairs.
Furthermore, the research indicates that a lack of expert guidance is impeding digital transformation progress. 62% of businesses lack the budget for real-time visibility of mobile devices, and 63% acknowledge a general unawareness of available options, hindering digital transformation goals. Partnerships can play a crucial role in achieving digital transformation by evaluating existing systems, processes, and plans.
Spendrup concluded: “UK organisations recognise the importance of effectively managing their mobile ecosystems, but the complexity of the task can be overwhelming. With appropriate guidance and comprehensive EMM and MDM solutions, a holistic and intelligent device strategy can be implemented across the entire organisation for lasting results.”
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