Digi International has introduced Digi 360, a new subscription-based offering designed to simplify the deployment, management, and optimisation of Digi cellular routers. Digi 360 provides a complete connectivity solution, combining devices, software, services, and an enhanced warranty to streamline IoT projects and address the challenges that enterprises face when managing their deployments.
With Digi 360, customers benefit from Digi’s advanced devices, which support automation and edge computing across a range of industries, including enterprise, industrial, and transport sectors. This solution equips users with the necessary tools and resources to efficiently manage and secure deployments, maximising return on investment while minimising operational challenges.
“Digi 360 stands as the definitive solution for secure wireless connectivity deployments,” said Landon Reese, Vice President of Product Management at Digi International. “Bringing together software, management capabilities, state-of-the-art edge devices and expert support into a unified, comprehensive package, Digi 360 ensures our customers experience unmatched efficiency, security and reliability while enjoying significant cost savings.”
Digi 360 is a future-proof solution, designed to deliver the best customer experience while simplifying deployment and reducing complexity. It integrates several key components:
- Digi Remote Manager (Digi RM): An intelligent command centre, Digi RM provides centralised control, security, and Edge intelligence. The platform allows network health monitoring, automatic alerts, and the ability to diagnose and resolve issues remotely, reducing the need for on-site technical support. Additional features include API access, simplified configuration, out-of-band management, and scheduled automation
- Digi cellular devices: Renowned for their reliability and high performance, even in demanding environments, Digi’s cellular devices are configurable, scalable, and designed for extended product lifecycles. These devices support both mobile and fixed wireless access, with integrated software and security to ensure smooth, efficient operation
- Customer support: Digi Expert Support offers 24/7 global assistance with a four-hour response time for priority cases, covering configuration, troubleshooting, and return merchandise authorisation (RMA) queries. Professional services are also available for complex integrations, code debugging, and more. For critical deployments, a Customer Success programme ensures continued support
- Enhanced warranty: Digi 360 subscribers benefit from a Limited Lifetime Warranty, offering protection for active edge devices throughout the duration of the subscription
Customers can further customise their Digi 360 subscriptions by adding additional services, such as Digi Containers, Digi WAN Bonding, and Digi Mobile VPN, which enhance security, uptime, and overall service quality to meet the needs of demanding applications.
“Digi 360 offers so much more than connectivity; it’s a complete, secure solution that eases complexity, alleviating the challenges in configuring, deploying and managing IoT deployments,” Reese added. “Designed to evolve with the always-in-flux IoT landscape, Digi 360 provides our customers with a future-proof investment as well as much-needed peace of mind.”
Digi 360 equips enterprises and municipalities with robust devices that enable automation and Edge computing in a wide range of environments. With the tools and resources to efficiently manage, secure, and scale their deployments, customers can enhance the value of their networks while adapting to emerging use cases.
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