Schneider Electric has adopted Generative AI (GenAI) technology, integrated with Microsoft Azure OpenAI, to enhance customer service and transform internal operations. This move builds upon Schneider Electric’s established partnership with Microsoft.
The integration of Microsoft Azure OpenAI into Schneider Electric’s systems has enabled the creation of solutions utilising algorithms for text, code, and content generation. This strategic adoption has streamlined operational processes, improved resource allocation, and accelerated efficiency and speed. Furthermore, Schneider Electric applies GenAI to innovate in its product offerings.
Schneider Electric’s applications of GenAI include:
Resource Advisor Copilot: Utilising Microsoft Azure OpenAI’s Large Language Model, this digital tool embedded in Resource Advisor offers advanced data analysis, visualisation, decision support, performance optimisation, and processes complex industry and system information.
Jo-Chat GPT: An internal conversational assistant leveraging Microsoft Azure OpenAI Service, providing employees with secure access to GenAI features.
Finance Advisor: A conversational tool saving €10 million annually, offering precise information for financial analysts in accounting and other global finance areas, enhancing consistency, compliance, and timeliness in decision-making.
Knowledge Bot: Assists customer care representatives in providing accurate responses to customer inquiries, drawing from extensive internal documentation.
Conversational search: Enhances product search capabilities for customers through natural conversation-style semantic searches.
Schneider Electric plans to integrate Github Copilot for improved offer creation processes and operations, along with Sales Copilot to support frontline employees.
Philippe Rambach, Chief AI Officer at Schneider Electric, commented on the technological and business progress: “Generative AI is a transformative technology, and our investment in it has already boosted internal productivity. It is in line with our dedication to ongoing improvement and sustainable, impactful innovation.”
The AI hub at Schneider Electric, established in 2021, formed a GenAI core team to explore early application opportunities in collaboration with internal and external stakeholders. A comprehensive study identified over 200 potential GenAI applications across various functions.
Schneider Electric’s commitment to Generative AI and its integration with Microsoft Azure OpenAI reaffirms its position as a leader in energy management and industrial automation technology. This partnership focuses on utilising advanced technologies for efficiency, innovation, and sustainable growth.
Dominik Wee, Corporate Vice President, Manufacturing and Mobility at Microsoft, stated: “Microsoft Azure OpenAI enables Schneider to develop agile, scalable, cost-effective, and AI-driven solutions aligned with our mutual goals for a sustainable, digital future.”
Schneider Electric’s portfolio, enhanced by Microsoft Azure, offers its customers cutting-edge cloud-based IoT solutions and advanced data and AI capabilities. This collaboration bridges the gap between ambitious sustainability goals and practical implementation.
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