Westermo has introduced a suite of service agreements designed to assist industries such as manufacturing, utilities, and transportation in maintaining, securing, and enhancing their data communications networks throughout their lifecycle. The growing dependency on data communications for the operation of vital applications underscores the importance of network reliability and security. Through leveraging Westermo’s extensive experience and expertise, organisations are set to see improvements in network performance and maximised operational availability.
“Westermo is renowned for creating highly reliable, energy-efficient, and secure industrial networking technology suited for mission-critical applications,” remarked Peter Ahlström, Services Product Manager at Westermo. “The demand for more robust and dependable data communications is on the rise. However, achieving this goal extends beyond cutting-edge products. It is crucial to have a dependable and reachable partner with the necessary expertise to support businesses throughout their network’s lifecycle.”
Westermo’s industry knowledge, including an understanding of specific needs and regulations, positions its engineers to design, implement, and manage network solutions tailored to any mission-critical application, regardless of the project’s size and complexity. Domain experts offer end-to-end solutions to ensure networks deliver the highest levels of performance, security, reliability, and scalability.
The service agreements can cater to specific installations, facilities, or geographic regions, offering comprehensive technical support with prioritised rapid response units for diagnosing issues and minimising network downtime. To tackle cyber threats, Westermo will identify network vulnerabilities and suggest corrective measures. Continuous cybersecurity advisories and a security incident response team are on standby to offer immediate support if needed. Certified training courses, both online and in-person, are available to enhance the efficiency of commissioning, maintenance, and troubleshooting efforts, thereby improving network performance and reliability.
“Many organisations lack the in-house expertise necessary for the implementation and maintenance of critical data networks. Westermo possesses a wealth of experience, enabling us to offer crucial advice on implementation, operation, and maintenance,” stated Alice Frykberg, Services and Support Manager at Westermo. “Our new service agreements empower our customers to utilise our expertise, simplifying network design complexity and ensuring sustained high levels of network availability and performance throughout its lifecycle.”
The service agreements are supported by extended warranties for Westermo hardware, which is engineered to ensure a prolonged lifecycle. This approach aids in maximising network availability, lowering the total cost of ownership, and enhancing sustainability through improved materials resource efficiency. Firmware updates enhance the performance, functionality, and security features of the Westermo WeOS operating system.
Complementing the service agreements is the Westermo online service portal, which facilitates improved asset management. The portal offers easy access to consolidated product information, streamlining firmware updates and spare parts management. It also provides alerts about security vulnerabilities and new firmware releases before they are publicly disclosed, helping to optimise network performance and mitigate the risk of cyberattacks.
There’s plenty of other editorial on our sister site, Electronic Specifier! Or you can always join in the conversation by commenting below or visiting our LinkedIn page.
