Amdocs, a provider of software and services to communications and media companies, has announced a collaboration with Google Cloud aimed at enhancing data transformations for communications service providers (CSPs) and delivering impactful real-time business insights.
This isn’t the first collaboration between Amdocs and Google Cloud. More recently, Amdocs announced a collaboration with Google Cloud to integrate their technologies and provide an end-to-end eSIM onboarding solution.
Amdocs’ AI and Data Platform (formerly DataOne) now uses Google Cloud’s AI-ready data platform, enabling CSPs to make more informed business decisions through improved data utilisation. Additionally, the platform employs the Google Cloud Architecture Framework to develop a layered, service-based architecture, which follows best practices for operational excellence, reliability, cost optimisation, performance optimisation, security, privacy, and compliance. This results in a unified, telecom-specific real-time data source that integrates information from various systems within the business.
By combining Amdocs’ data insights with Google Cloud’s AI capabilities and BigQuery’s data resources, service providers can explore new avenues for innovation and efficiency. This collaboration aims to transform customer experiences, business operations, and revenue performance, facilitating the evolution of CSPs into AI-driven service providers.
“Our collaboration streamlines the integration of diverse data sources, enabling real-time decision-making and personalized customer experiences,” explained Vivek Gupta, Director, Telco Industry, Google Cloud. “This joint approach empowers CSPs to accelerate new revenue possibilities aligned with significant insights coming from their business.”
“Data is the foundation of any AI-powered experience, including the burgeoning world of generative AI experiences,” said Anthony Goonetilleke, Group President of Technology and Head of Strategy, Amdocs. “Yet, data is complex, and accessing it in a scalable, performant way that enables high-value insights is challenging. We are therefore excited about our collaboration with Google Cloud to simplify the process for service providers, helping them develop a competitive edge and deliver real-time, AI-driven outcomes based on enterprise-scale data readiness.”
Amdocs will be showcasing its Google Cloud-supported AI and Data Platform capabilities at TM Forum’s Digital Transformation World, taking place from 18-20 June in Copenhagen, Denmark.
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