Amdocs, a provider of software and services to communications and media companies, has announced the successful completion of a major transformation project for Vodafone Ireland. The initiative involved the integration of Vodafone’s mobile and fixed communication services into a unified business support system (BSS) and operations support system (OSS) platform, aimed at improving operational efficiency and enhancing customer experience.
The newly implemented platform offers a consolidated view of customer information, enabling front-line agents to make more informed decisions, reduce errors, and simplify processes. As a result, the customer journey becomes more automated, faster, and more consistent.
“This project with Amdocs has been a pivotal, strategic element of our B2C & B2B digital transformation and gives us a solid foundation as we continue to innovate and ensure our business customers enjoy next-generation experiences,” said Mairead Cullen, IT Director at Vodafone Ireland. “This solution enhances the customer experience through full omnichannel sales and support, driving convergence sales and improving customer satisfaction.”
“We are thrilled to have collaborated with Vodafone Ireland on this groundbreaking project,” added Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. “The integration of mobile and fixed services into one platform is a significant enabler for efficiency, simplifying and automating operations, while creating seamless experiences for customers across Ireland.”
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