Precisely is making its data management and customer communications tools available to AI agents through the Model Context Protocol (MCP), allowing organisations to connect existing workflows to AI assistants without building bespoke integrations.
The company said yesterday that it has introduced MCP servers across several products in its portfolio, including tools for data cleansing, address verification, SAP process automation, customer communications and mainframe optimisation.
The move comes as enterprises experiment with AI agents that can perform tasks across business systems rather than simply generate text or answer questions. But giving agents access to the underlying data and workflows can create a separate integration challenge, particularly where organisations need to maintain existing governance and security controls.
Precisely said its MCP servers allow compatible AI agents and assistants to interact with established data, rules, business definitions and workflows. The approach is based on the open MCP standard, which is supported by platforms including Claude, ChatGPT and Microsoft Copilot.
Among the initial applications is Precisely Automate, which allows agents to initiate and interact with SAP automation workflows while retaining the customer’s existing business processes. Its Data360 platform can be used to create, inspect, update and run data flows through natural-language interactions.
Other applications include Spectrum for address verification, geocoding and data enrichment, and Trillium for cleansing, matching and validating records against established business rules.
Precisely EngageOne can connect agents to customer communications workflows, including triggering communications and retrieving customer engagement information. The company said requests are scoped to the relevant user and recorded in an audit log.
The integration also extends to master data management through EnterWorks, while Syncsort MFX will provide agents with capabilities for explaining messages, troubleshooting jobs and generating sort, copy and merge logic. The Syncsort capabilities are due to become available in the coming months.
“AI is becoming a primary way people interact with enterprise systems, often through natural language, and agents are increasingly taking action across business and communications workflows,” said Matt Waxman, Chief Product Officer at Precisely.
Precisely said its MCP servers expose existing scripts and workflows as tools that AI systems can call, rather than requiring customers to rebuild those integrations for each AI platform.
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