Zscaler, the US-listed Cloud security group, has unveiled a suite of upgrades to its Zscaler Digital Experience (ZDX) platform, designed to help enterprises detect and fix network and application issues more quickly, in a move aimed at reducing costly digital downtime.
The California-based company said the enhancements would allow organisations to achieve “real-time insights” across internet connections and endpoints, cutting issue detection times by up to 98% and resolving problems within minutes. Zscaler said the changes were intended to improve user productivity and strengthen service level agreements, while supporting its broader Zero Trust security model.
Dhawal Sharma, Zscaler’s Executive Vice President of Products, said the updates would help companies respond more effectively to network failures such as the recent Red Sea cable cuts, which caused widespread service disruption. “These innovations give enterprises end-to-end visibility and control to keep users productive, resolve issues in minutes instead of days, and ensure reliable app experiences globally,” Sharma said.
Among the new capabilities is Network Intelligence, which identifies internet service provider bottlenecks and reroutes traffic through alternative Zscaler data centres. The company said this could cut resolution times from days to minutes.
Another addition, Zscaler Managed Monitoring, continuously tracks the performance of software-as-a-service and custom web applications, allowing IT teams to detect performance issues before they impact users. The feature also enables organisations to hold providers accountable for service-level shortfalls and negotiate improved terms.
A new Device Health Score and remediation system will give enterprises greater oversight of employee hardware performance and allow administrators to address widespread issues remotely, helping to extend device lifecycles and reduce hardware costs.
Industry analysts said the updates reflect a broader trend towards unified security and networking platforms. “The market has shifted from fragmented point solutions to integrated systems designed for a distributed, AI-driven world,” said Zeus Kerravala, Principal Analyst at ZK Research. “Zscaler’s globally distributed cloud architecture positions it well to deliver end-to-end visibility and apply AI to accelerate issue resolution.”
Zscaler, which operates more than 160 data centres worldwide, said the upgrades would help companies reduce downtime, estimated by analysts to cost the global economy about $400bn annually.
For more on the latest industry news, check out our news page or our sister site, Electronic Specifier! Plus, you can comment below or visit our LinkedIn page.
