Semtech has achieved 99.95% network uptime in 2024 through its global mobile network infrastructure. This milestone emphasises the company’s commitment to securing mission-critical IoT deployments worldwide.
As a full Mobile Virtual Network Operator (MVNO), Semtech’s AirVantage Smart Connectivity service utilises artificial intelligence (AI) to enhance security, optimise network performance and improve customer experience. These tools are integrated into Semtech’s Global Network Operations Center (GNOC), which provides 24/7 monitoring and proactive security management.
Semtech’s GNOC’s advanced monitoring system is AI enabled to continuously analyse network activity for anomalies, identifying potential security breaches before they impact operations. In recent deployments, the system detected and prevented unauthorised SIM usage across multiple regions, protecting customers from fraudulent charges and service disruptions.
Automated diagnostics intelligently identify connectivity issues, including excessive data consumption caused by customer’s software bugs. This proactive approach has already helped multiple enterprise customers with avoiding costly overages and maintaining optimal performance.
The platform’s intelligent customer support system automates case prioritisation and data retrieval, significantly reducing Mean Time to Resolution (MTTR) for technical issues. Support tickets are pre-populated with relevant customer data, facilitating faster, more effective problem resolution.
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