RouteThis has proudly announced that Kinetic, a fibre-optic Internet service provider, has surpassed 600,000 Whole-Home Wi-Fi installations, leveraging the cutting-edge capabilities of RouteThis Certify. This latest achievement highlights how RouteThis Certify is helping large service providers to improve Wi-Fi installation processes, gain visibility on Quality of Install (QoI) data and deliver great subscriber experiences.
In today’s broadband market, subscribers expect exceptional Wi-Fi on every device and in every room from day one. RouteThis Certify ensures this experience.
“Delivering reliable, high-performance WiFi is essential to meeting our customers’ expectations, and RouteThis Certify has been a game-changer in ensuring we do just that,” said Barry Bishop, Senior Vice President of Field Operations at Kinetic. “By providing real-time insights and standardised installation quality, we’re able to optimise network performance, reduce troubleshooting needs, and enhance the overall customer experience.”
Designed to streamline and enhance Wi-Fi installations, RouteThis Certify equips technicians with real-time, data-driven insights to optimise router placement, detect dead spots and ensure robust coverage in every corner of the home. By simplifying residential installations, RouteThis Certify supports service providers like Kinetic to reduce support calls, improve technician performance, and increase subscriber satisfaction. The versatility of the platform extends across broadband technologies including fibre, copper, and coaxial installations.
“This milestone demonstrates the power of RouteThis Certify in delivering a superior WiFi experience,” added Jason Moore, CEO of RouteThis. “By equipping technicians with the tools to ensure high-quality installations, we’re not only reducing operational costs but also setting a new standard for broadband customer experience.”
RouteThis Certify goes beyond installation optimisation with features like QoI Insights, which aggregates Quality of Install (QoI) scores for each WiFi network. This data provides valuable feedback to field operations teams, helping them measure installation quality, identify technician training opportunities, and improve processes and workflows. Additionally, the platform includes an easy-to-read WiFi certificate that documents the details of the Wi-Fi installation, and sends this information to both customers and back-office support teams, maintaining a comprehensive record of work performed and outcomes achieved.
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