Elevating contact centres to the Cloud

Ross Slogrove, UK and Ireland Country Manager at Cloud phone system provider Ringover, explores the role of Cloud-based software in the changing customer service landscape. Customer service channels have evolved. Now more than ever, instant responses are desired, and somewhat…

Atlas VPN reports: 41% of business cyberattacks are through Cloud servers

Recent changes in IT infrastructure, such as companies’ transition to Cloud solutions – all of which which have been triggered by the rise in remote work – have shifted the focus of cyberattacks. Atlas VPN discusses. According to the data…

Preparing for disaster with satellite IoT

Claudia Smith, Regional Business Development Manager, Globalstar, discusses what satellite IoT technologies can do to combat natural disasters. Besides loss of life, there are other significant losses that communities suffer due to natural disasters, such as damage to infrastructure, misplacement of…

Smarter Technologies reports: 7 IoT technologies to watch in 2023

Matthew Margetts, Director at Smarter Technologies, discusses his definition of the Internet of Things, its statistics, and seven promising IoT technologies to look out for. The Internet of Things (IoT) is becoming a household name – and one that has…

Embracing the Edge

Nevzat Ertan, Chief Architect & Global Manager for Digital Machining architecture at Sandvik Coromant, explains the misconceptions and barriers of Edge computing for manufacturers – and argues the case for embracing the Edge. Defining the ‘Edge’ First, let’s start by…

Satellite IoT network planned for energy station monitoring in Latin America

Globalstar has partnered with Globalsat Group to deploy a jointly developed IoT solution powered by Globalstar’s satellite network designed to monitor renewable energy stations located in remote areas of Latin America. The initial deployment will include 23,000 devices throughout the…

Training teams of robots to work together using AI

University of Illinois Urbana-Champaign researchers have developed a method for training multiple robots or drones to work together using multi-agent reinforcement learning, a type of artificial intelligence. Robots or drones can work together to collaborate and complete a task, when…

Fighting fire with artificial intelligence

Researchers are utilising artificial intelligence (AI) to give fire-fighters a much-needed heads-up when it comes to battling flashovers – a type of fire that ignites all combustible items in a room suddenly. The National Institute of Standards and Technology (NIST),…

Three ways your communications network can drive up sustainability

Sustainability is a key aspect to consider during the development and upgrade of manufacturing facilities. When providing state-of-the-art automation systems to enhance energy and resource efficiency, machine builders should pay close attention to the network technology used, as it determines…

smartLink offers extended functionalities for Plant Asset Management

The smartLink product family from Softing enables end customers to make efficient use of connectivity at the interface between OT and IT. The products allow simple and scalable integration of device data into plant asset management applications. The versions of…