The COVID lockdowns triggered an unprecedented demand for customer service, with both contact centres and digital channels seeing rapid growth. Tim Pickard, Chief Marketing Officer, Sabio Group discusses the changing landscape. Indeed, demand for human reassurance across some sectors resulted…
Smarter Technologies reports: 7 IoT technologies to watch in 2023
Matthew Margetts, Director at Smarter Technologies, discusses his definition of the Internet of Things, its statistics, and seven promising IoT technologies to look out for. The Internet of Things (IoT) is becoming a household name – and one that has…
Cheshire & Warrington SMEs invest £90k in digital technologies
The first SME businesses to benefit from the Cheshire and Warrington 4.0 (CW4.0) digital transformation programme have gone on to invest a combined £91,390 in adopting new technologies in addition to launching new products and processes. The cohort of businesses – ranging from a Daresbury-based life sciences startup, to a maritime engineering company in Tattenhall – have received free, hands-on R&D support through the ERDF-funded project, led by the University of Liverpool’s Virtual Engineering…
AI can explain why each COVID-19 wave impacts our bodies differently
Using AI, researchers have identified what they believe to be robust metabolic markers of COVID-19, a discovery which could lead to better understanding and treatments for people that suffer from symptoms of the disease months after diagnosis. Scientists from the…
Training teams of robots to work together using AI
University of Illinois Urbana-Champaign researchers have developed a method for training multiple robots or drones to work together using multi-agent reinforcement learning, a type of artificial intelligence. Robots or drones can work together to collaborate and complete a task, when…
Robots with human-like precision
According to Wendy Tan White, CEO of the robotics software company Intrinsic: “We’re on the cusp of an industrial robotics renaissance, driven by software-first solutions, cheaper sensing, and more abundant data.” Here, Nigel Smith, CEO of industrial robot specialist TM Robotics,…
Boston Dynamics launches an AI Institute
Hyundai Motor Group (the Group) announced the launch of Boston Dynamics AI Institute (the Institute), with the goal of making fundamental advances in artificial intelligence (AI), robotics and intelligent machines. The Group and Boston Dynamics will make an initial investment…
Defining digital twins and their many benefits
This article from Smarter Technologies defines ‘digital twins’ and addresses the question: ‘What potential does the technology hold to orchestrate processes, people, and ‘things’ in a sophisticated way that’s beneficial for everyone?’ What is a digital twin? Digital twins are…
Distributed AI in metalworking
From homicidal supercomputer Hal in 2001: A Space Odyssey to The Terminator’s Skynet, artificial intelligence (AI) hasn’t always had the best representation in popular culture. In industry, however, AI and machine learning technologies have become widely adopted as a way…
‘State of the art’: HKBU launches Turing AI Orchestra for human-AI art co-creation
Hong Kong Baptist University (HKBU) has announced the launch of the world’s first ‘Turing AI Orchestra’ as the next milestone in its visionary plan to broaden the scope and explore potential opportunities in art co-creation by humans and AI. The…
