The COVID lockdowns triggered an unprecedented demand for customer service, with both contact centres and digital channels seeing rapid growth. Tim Pickard, Chief Marketing Officer, Sabio Group discusses the changing landscape. Indeed, demand for human reassurance across some sectors resulted…
Elevating contact centres to the Cloud
Ross Slogrove, UK and Ireland Country Manager at Cloud phone system provider Ringover, explores the role of Cloud-based software in the changing customer service landscape. Customer service channels have evolved. Now more than ever, instant responses are desired, and somewhat…
